Worked in small appliance repair for about 6 years before I switched careers. Ninja brewers fail in very specific ways. The Add Water error is very common and scale accounts for 70% of the time. 20% of the time it's the reservoir switch or cracked tank and only 10% of the time is the brew pump 70% of the time people assume the brew pump is the issue. If a person uses paper filters that are cheap or grounds get into the brew system (coffee grounds in the water reservoir) then there can be a partial blockage in the outlet. Always descale and clean the machine before replacing any components.